Forum PayVault Payvault Credits don't work

Discussion and help relating to the PlayerIO payment solution, PayVault.

Payvault Credits don't work

Postby ferx_zero » April 4th, 2017, 6:48 am

Hi,

Today I am having payvault problem in my game,
I use "Enable PayVault for Kongregate".
I use "PlayerIO.QuickConnect.KongregateConnect" for Authentication

The user can't get coin when they successful purchase it.

before its work fine.

Is there any server maintenance ?

EDIT:
i use "PlayerIO.authenticate" and its still doesn't work.

Thanks
ferx_zero
Paid Member
 
Posts: 4
Joined: February 22nd, 2012, 3:37 am

Re: Payvault Credits don't work

Postby Henrik » April 6th, 2017, 10:41 am

Have you configured the API Callback URL at Kongregate so they know where to send the payment notification?
Henrik
.IO
 
Posts: 1832
Joined: January 4th, 2010, 1:53 pm

Re: Payvault Credits don't work

Postby ferx_zero » April 6th, 2017, 1:07 pm

yes, I have them set correctly, and Kong ppl testing it worked ok.
but a few days later, until now, it's doesn't work.

when KongAPI give "result.success" no coins add in payvault.
My temporary solution is to give Payvault.credit when "result.success" triggered, but it's very unsecure.
ferx_zero
Paid Member
 
Posts: 4
Joined: February 22nd, 2012, 3:37 am

Re: Payvault Credits don't work

Postby Henrik » April 6th, 2017, 8:58 pm

Have you created the items correctly on the Kongregate side?

https://playerio.com/documentation/serv ... kongregate

The way the Kongregate implementation works is that when we get the server callback from Kongregate, we will load the user's inventory, consume all one-use items called coins[something] or item[something], every other item in the Kongregate user inventory will be ignored.

Can you check the Kongregate inventory for a user who had issues? You might need Kongregate support to help you with that, I can't remember if that's accessible to you as a developer. The user's inventory should normally be empty, but if there's items in there, that indicates something is setup wrong.
Henrik
.IO
 
Posts: 1832
Joined: January 4th, 2010, 1:53 pm

Re: Payvault Credits don't work

Postby ferx_zero » April 7th, 2017, 9:55 am

Yes, i set them correctly
Image

Its work fine before, but now dont work anymore.
Its affecting ALL user who purchase actually.

My game running in beta now,
I use payvault.credit when "result.success" triggered for temporary solution
ferx_zero
Paid Member
 
Posts: 4
Joined: February 22nd, 2012, 3:37 am

Re: Payvault Credits don't work

Postby Henrik » April 8th, 2017, 3:04 am

We haven't done any changes to the Kongregate integration recently, and it's working fine for all other games using it.

I see you had some issues attaching an image, I'll reach out to you over email instead.
Henrik
.IO
 
Posts: 1832
Joined: January 4th, 2010, 1:53 pm


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