Forum PayVault What does the Handle Refund button do?

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What does the Handle Refund button do?

Postby lutc » May 9th, 2015, 4:46 am

What does the "handle refund" button (for facebook transactions) do? Will the transaction be automatically refunded when I click the button or does it do something else like take me to a site where I can dispute the user's dispute?
lutc
Paid Member
 
Posts: 63
Joined: February 13th, 2013, 3:05 pm

Re: What does the Handle Refund button do?

Postby Henrik » May 10th, 2015, 7:49 pm

Click it!!! :-)

(You get a dialog where you can choose how to handle the refund request, either refund the user, or dispute the user. Facebook unfortunately doesn't have its own refund resolution site, but instead forces everyone to do it through their API)
Henrik
.IO
 
Posts: 1822
Joined: January 4th, 2010, 1:53 pm

Re: What does the Handle Refund button do?

Postby lutc » June 3rd, 2015, 8:14 am

When the dispute details are

{ "type": "refund", "status": "completed", "currency": "USD", "amount": "9.99", "time_created": "2015-06-02T20:30:09+0000", "time_updated": "2015-06-02T20:30:09+0000", "tax_amount": "1.66" }

Selecting Handle Dispute>Deny: Denied Refund does not do anything.

Am I right to interpret this that Facebook completed the refund even though I did not have a chance to dispute it?
lutc
Paid Member
 
Posts: 63
Joined: February 13th, 2013, 3:05 pm


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