Forum PayVault Ukash payment issue

Discussion and help relating to the PlayerIO payment solution, PayVault.

Ukash payment issue

Postby tensquaregames » May 4th, 2015, 3:51 pm

We face strange problem with payments. For some user we get payment method called "Ukash" with icon "test". Here is screen for reference: http://i62.tinypic.com/14j0tie.png
Does anyone know why it happens?
tensquaregames
 
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Re: Ukash payment issue

Postby Henrik » May 10th, 2015, 7:53 pm

We're on it.
Henrik
.IO
 
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Re: Ukash payment issue

Postby tensquaregames » May 15th, 2015, 4:00 pm

Looks like the problem wasn't solved.
Ucash test option was removed but in return users get ''no payment method available'' pop-up !

Looks like some accounts (it's not a region-specific problem, we tested that) get normal payment options and the other (bigger part) dont get any and cant proceed with payments.

Situation is similar to one when some A/B tests are switched on...

Thanks
Ten Square Games
tensquaregames
 
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Joined: March 25th, 2015, 12:23 pm

Re: Ukash payment issue

Postby Henrik » May 18th, 2015, 7:29 am

Sorry about that, users from some countries were sent to the wrong payment options. This issue should now have been fixed, and all users should get at least some default payment options like credit cards and PayPal.

Let us know if your users are still not seeing any payment options, and if so, what country they are in.
Henrik
.IO
 
Posts: 1853
Joined: January 4th, 2010, 1:53 pm

Re: Ukash payment issue

Postby tensquaregames » May 18th, 2015, 10:16 am

Thanks a lot, looks like everything works just fine now :)
TSG
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Posts: 4
Joined: March 25th, 2015, 12:23 pm


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