Forum PayVault Payvault error problem

Discussion and help relating to the PlayerIO payment solution, PayVault.

Payvault error problem

Postby artlogicgames » September 2nd, 2013, 11:34 pm

Hi i have this problem

Problem:

Transactions of PayVault items is not delivered to user's vault.

Conditions:

User is Facebook's test user, so no real money is involved.
On transaction process, user is given three options that is likely to be part of Facebook transaction test process. (see captured UI here: http://prntscr.com/1o9ntj)
App receives positive success response as below:

FB: Got response from Javascript FB.ui: {quantity="1", signed_request="HXqHX8Ik2vI4dwL0zry7NG5ReSks9wolutxYSqop2C4.eyJhbGdvcml0aG0iOiJITUFDLVNIQTI1NiIsImFtb3VudCI6IjAuOTkiLCJjdXJyZW5jeSI6IlVTRCIsImlzc3VlZF9hdCI6MTM3Nzg1MDY4OCwicGF5bWVudF9pZCI6MzQ0OTIxNDQyMzA0NzI5LCJxdWFudGl0eSI6IjEiLCJyZXF1ZXN0X2lkIjoiMTk0MzY2NDg0Iiwic3RhdHVzIjoiY29tcGxldGVkIn0", amount="0.99", currency="USD", payment_id=344921442304729, request_id="194366484", status="completed"}

Bought item don't enter PayVault and the state of PayVault transaction of the item is still 'Open'. Usually the state changed to 'FinishedSuccessfully' when transaction success.

I already use fb v2
artlogicgames
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Re: Payvault error problem

Postby artlogicgames » September 5th, 2013, 2:18 pm

Hi Henrik,

Ive sent an email , can you tell me if its our fault or its playerio fault?
artlogicgames
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Re: Payvault error problem

Postby artlogicgames » September 9th, 2013, 11:27 pm

Wanna recheck this issues . I have invite Henrik to test my game as you request on the email
but seems a few days, you forgot it :) . Just reminding in case you miss my email , Can you check on the issues , i have email you details on it?
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Re: Payvault error problem

Postby artlogicgames » September 11th, 2013, 9:49 am

Thanks for the help , Henrik :) .
ps: this issues is finish and solved .
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Re: Payvault error problem

Postby Henrik » September 11th, 2013, 6:12 pm

Always happy to help. :-)
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Re: Payvault error problem

Postby Banderaz » January 28th, 2015, 9:05 am

Hi

I have the same problem PayVault transaction of the item is still 'Open'.

How you solved it?
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Re: Payvault error problem

Postby Henrik » January 28th, 2015, 5:43 pm

Open just means that the user opened the payment dialog, but never finished the payment.
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Re: Payvault error problem

Postby Banderaz » January 28th, 2015, 6:42 pm

In Facebook, I use a test user, payments are made. But the list of transactions State: Open. Сoins must be enrolled in this mode?
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Re: Payvault error problem

Postby Henrik » January 28th, 2015, 7:53 pm

Hm, that should work, are you sure you have setup the Facebook callbacks to our service correctly? There's a callback test you can do in the Facebook app setup page that should work?
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Re: Payvault error problem

Postby Banderaz » January 28th, 2015, 8:29 pm

I used settings https://gamesnet.yahoo.net/documentatio ... facebookv2
I spent test:

Callback URL request was successful
The request sent to your callback URL was successful
Request URL:
http://api.playerio.com/payvault/facebo ... n=playerio
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Re: Payvault error problem

Postby RastaRalle » February 16th, 2016, 8:06 pm

Hey!

I know this is an old topic, but I have the same problem right now...

I have a purchase that is completed, but the coins never get rewarded and the state for the transaction remains open...

Does anybody have any solution to this?
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Re: Payvault error problem

Postby Henrik » February 16th, 2016, 10:23 pm

There was another developer with issues a month ago or so, and as a result of that I added some verification code to the PayVault configuration page, so go there and just try to save your config, and it will tell you if there's anything wrong with your Facebook app configuration.
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Re: Payvault error problem

Postby RastaRalle » February 16th, 2016, 10:41 pm

No problems saving the configuration... But still not working...

The Callback URL you provide is a normal http adress, but when I try to enter it on Facebook, it asks for a https adress.
could this be the problem?
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Re: Payvault error problem

Postby Henrik » February 16th, 2016, 11:46 pm

Just switch it to https, it should still work fine.

We recently updated the docs for Facebook and PayVault: https://gamesnet.yahoo.net/documentatio ... facebookv2

Make sure everything is setup like in that description, and that you can do a successful callback test.
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Re: Payvault error problem

Postby RastaRalle » February 17th, 2016, 12:20 am

Yea, the callback test is successful.
And also if I make a purchase, it is successful.
I get data.status="completed" in the callback. But the playerio servers never get called...
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Re: Payvault error problem

Postby RastaRalle » February 17th, 2016, 5:39 pm

Sorry for double posting, but here are my configs. Could somebody have a look at them and tell me if I'm doing something wrong on my end?

callbacktest:
Image

fb config:
Image

playerio config:
Image


I really need this to be fixed...

Ralf
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Re: Payvault error problem

Postby Henrik » February 17th, 2016, 8:21 pm

If you check the purchase history for test transactions link that's in there, do you get more info on what happened with the communication with YGN?
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Re: Payvault error problem

Postby RastaRalle » February 17th, 2016, 8:28 pm

No, that's just a listing with purchases (Facebook) and their state...
Don't you have any insights on what could have happened?
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Re: Payvault error problem

Postby Henrik » February 25th, 2016, 10:21 pm

Facebook forces newer version of the Graph API on freshly created apps, and their latest version had incompatible changes with the existing PayVault integration.

Thanks a lot RastaRalle for helping track this issue down, a fix is in the deployment pipeline and will hopefully be released later today.
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Re: Payvault error problem

Postby Henrik » February 26th, 2016, 1:18 am

Fix released.

Please let us know how this works out for you in your app, and if anyone else started having problems, please let us know ASAP, and also try to figure out which version of the FB Graph API your app is forced to use.
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