Forum BigDB Save/Load giving error sometimes

Discussion and help relating to the PlayerIO database solution, BigDB.

Save/Load giving error sometimes

Postby vikreed » September 30th, 2017, 8:05 am

Hi,

I am getting few of these when I am trying to Save/load big DB.

An unexpected error occurred inside the Player.IO web service. Please try again. - Reference code: ac7e5fff

What could be the reason?

Thanks,
Vikreed Team..
vikreed
 
Posts: 23
Joined: September 30th, 2017, 8:02 am

Re: Save/Load giving error sometimes

Postby Henrik » October 6th, 2017, 5:41 am

Hey Vikreed,

We had some issues last week with a few small bursts of high error rates for BigDB, and those were fixed, but we haven't seen any unusual activity this week. I can't see that that specific error has happened at all this week, so you shouldn't have gotten it in your game either, correct?
Henrik
.IO
 
Posts: 1822
Joined: January 4th, 2010, 1:53 pm

Re: Save/Load giving error sometimes

Postby vikreed » October 6th, 2017, 6:22 am

yes.. it was just once.

For such cases, shall we put retry of the transaction? will that help?

Thanks,
Vikreed Team.
vikreed
 
Posts: 23
Joined: September 30th, 2017, 8:02 am

Re: Save/Load giving error sometimes

Postby Henrik » October 6th, 2017, 6:27 am

It's generally ok to retry a failed BigDB operation a couple of times, and to make sure there's a small delay between tries.

There's been occasions when a developer decided to retry all failed operations immediately, forever. That can turn into a nasty endless loop that just racks up bandwidth and errors for the game, so please don't do that. :)
Henrik
.IO
 
Posts: 1822
Joined: January 4th, 2010, 1:53 pm

Re: Save/Load giving error sometimes

Postby vikreed » October 6th, 2017, 6:36 am

Sure. In general, I have made a rule to retry once, and if that also fails, Will log an error.

Thanks,
Vikreed Team
vikreed
 
Posts: 23
Joined: September 30th, 2017, 8:02 am


Return to BigDB



cron