Forum ‹ BigDB ‹ New problem on 9.12.2015

[robertflesch]

While working on my app today I ran into a problem I have never seen before (3 years)
Early in the day the whole YGN was having some serious issues, but it appeared to be back up later this afternoon EST
Then I started getting this problem intermittently.
It appears to be happening when trying to load an asset from BigDB (I think, this is where the client side source would be VERY handy)
Here is the call stack

Error: Error #2030: End of file was encountered.
at flash.utils::ByteArray/readUTFBytes()
at Function/HTTPChannel.as$0:anonymous()[C:\PlayerIO\Client Libraries\ActionScript 3\PlayerIOClient\src\playerio\utils\HTTPChannel.as:44]
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at flash.net::URLLoader/onComplete()

This is in the transport protocol, so its nothing my app is doing, something this works, then for 10 times in a row it fails.
I was on a roll today, sucks to be brought to my knees by this.

Please please can we have client side source? Keep the back end private, but let us have the ability to help.

[Guillaume]

What method were you using exactly when this happened ?

[Guillaume]

Humm i have a problem too, on my game i have this actually:

"NetworkIssue; Unknown SSL protocol error in connection to api.playerio.com:443 "

I wish PlayerIO will resolve this issue fast...

EDIT: Seem that everything is working fine if SSL is disabled. It seem that this is a SSL error on PlayerIO side at the moment.

[Retimer]

The stability as of the last 2 weeks has grown significantly worse day by day it seems. I have thousands of users having intermittent issues, between failed saves, timers simply stopping & incredible lag, duped room instances, etc.

Hopefully things are straightened out soon

[Guillaume]

Secure API / SSL functionnalities seem totally dead at the moment.
Does PlayerIO forget to renew a SSL certificate or something like that ?

Services seems to all working normally if you disable the Secure API.

Henrik are you around ?

From my side, i used this problem as an opportunity to develop a fallback workflow to Non-SSL when having SSL problems.

[robertflesch]

My problems had nothing to do with SSL, I should probably be using the SSL.
Issue I had were just retrieving items BigDB.

Error I got was from a call to
Network.client.bigDB.load( $table, $key, $successHandler, $errorHandler )
Sometime during the retrieval of that object something failed in the playerIO transport layer.

There is no fall back from this position, since PlayerIO does not generate any type of failure or error.
ByteArray just throws an unhandled exception. So I have no way to even know what object the failure occured on.
I don't think Saturday was a normal day for them, but they don't communicate AT ALL.

I am just figuring I will end up with writing a replacement services for the parts of playerIO that I use sometime in the near future.
But not quite yet please.

[Guillaume]

I don't have any problems with BigDB on my side, but i don't use store any ByteArray data so...Yes maybe there is a problem, but only related to that ?

Can your ByteArray property defined but being null/void in some cases ?

[robertflesch]

Guillaume - this has nothing to do with my code, its an error in the playerIO transport layer.
The transport is what retrieves the object from BigDB and returns it back to the client.
The BigDB object that is actually retrieved should be completely isolated from this layer.
I only ran into this problem on Saturday, everything has been working fine since then.
Something BAD happened on Saturday, but as usual, there is no announcement from playerio.

[Henrik]

We did some network changes over the weekend to try to fix the HTTPS problems, but it didn't work out in the end, and caused this other issue you were seeing instead, so we rolled it back yesterday.

[robertflesch]

Thanks for the response Henrik. Would see like to see a "what is the future of the yahoo gaming network from management"

[wbsaputra]

Same issues here, problem on big db save object, says unexpected error on playerIO web service.
Anyone there