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All charts are down

Postby robscherer123 » May 15th, 2014, 1:59 pm

I hate to point out the obvious, but incase it's just me experiencing the problem I figured I'll post it. All of the charts are currently down for me. The payvault charts, mulitplayer charts, error charts, etc.

They say "error loading file //content.playerio.com/amcharts/settings/multiplayer. (name of the chart here)
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Re: All charts are down

Postby Dream Pet Link World » May 15th, 2014, 4:29 pm

Same here, please fix!
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Re: All charts are down

Postby Henrik » May 16th, 2014, 5:24 pm

We made a security-related change recently, I thought I got them all, but I can see now that we missed the Multiplayer charts. Hang on.
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Re: All charts are down

Postby Henrik » May 16th, 2014, 5:32 pm

There we go, Multiplayer charts should work now.

Are any of you guys still seeing problems with the charts?
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Re: All charts are down

Postby Dream Pet Link World » May 19th, 2014, 7:53 am

Hey Henrik,

Thanks for replying, unfortunately none of the charts are working still, same error as noted before.
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Re: All charts are down

Postby Guillaume » May 19th, 2014, 9:21 am

Have you cleared your browser cache ?
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Re: All charts are down

Postby robscherer123 » May 19th, 2014, 1:43 pm

Thanks for the reply, but unfortunately none of the charts are still working for me. I tried clearing and cache, using different browsers, etc but still none of them work. This is multiplayer, payvault, etc.
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Re: All charts are down

Postby lutc » May 19th, 2014, 2:59 pm

Same for me. All graphs not working.
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Re: All charts are down

Postby Henrik » May 19th, 2014, 10:40 pm

We're investigating this.
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Re: All charts are down

Postby robscherer123 » May 23rd, 2014, 1:37 pm

Any more word on this? My charts still aren't working. I was getting a big release on Armor Games today and I was hoping to have these working by then if possible.
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Re: All charts are down

Postby Dream Pet Link World » May 26th, 2014, 8:01 am

They work for me now in Chrome, not in Firefox. Hadn't tried it before so not sure if its new.
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Re: All charts are down

Postby robscherer123 » May 27th, 2014, 1:34 pm

Mine are still not working for me... =[
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Re: All charts are down

Postby robscherer123 » June 2nd, 2014, 3:27 pm

I tried on another computer and it works now. For some reason, completely wiping my browser history, cache etc didn't fix it. I had to completely re-install chrome. Really weird. But it works now.
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Re: All charts are down

Postby lutc » June 20th, 2014, 10:28 am

Charts work in IE but not in Firefox. Looks like a compatibility issue with Firefox.
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Re: All charts are down

Postby robscherer123 » June 20th, 2014, 1:14 pm

Try completely un-installing firefox. I know it doesn't make much sense, but I wiped all my cache, history, cookies, etc and it didn't work. The only thing that did it was un-installing and re-installing.
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Re: All charts are down

Postby Henrik » June 20th, 2014, 6:20 pm

We're working on replacing the Flash charts component, so this whole issue should be permanently resolved shortly. We're sorry for the trouble, but there was a security hole in the previous setup that we had to plug.
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Re: All charts are down

Postby Henrik » July 30th, 2014, 12:24 am

Well that took longer than expected.

Chart component has been replaced now with a pure Javascript version. Please let us know if you spot anything weird or not working related to the various charts in the Control Panel.
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Re: All charts are down

Postby robscherer123 » July 30th, 2014, 1:28 pm

Awesome, nice! Now I can view them on my phone, convenient. I do however notice that the charts in the PlayerInsight breakdown section are not working. The map is still not color coated and I cannot mouse over it correctly most of the time. The pie charts on that section are showing up very oddly as well. Aside from those charts everything seems nice though.
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