Forum ‹ Feedback ‹ Paid plan payment link is broken - urgent

[matt.manuel]

Hey: I'm trying to upgrade my account and the pay by credit card link is broken. The offending link is payproxy.games.media.ac4.yahoo.com

When will this be fixed?

[Henrik]

Sorry about that, we're working on fixing it.

[matt.manuel]

Thanks! Any ETA on a fix?

[matt.manuel]

Still broken for me.

[matt.manuel]

Hey player.io folks: This is really beginning to worry me. We're planning on using you for a big game launch in Q2. If we can't pay you and the response times are measured in weeks that just won't work. Please convince me you are still the go-to service for games.

[skinhead_2727]

I'm getting worried also.

We've invested serious dev time already with playerIO framework for an upcoming release.

[matt.manuel]

Still broken. And I haven't heard back from my official support request.

We're starting to look for alternatives.

[Jovanovic984]

When will be possible again to upgrade to the paid plan? Link is still broken...

[DeNA-MRG]

The link is still broken. How can I access my credit card details and register another credit card?

[Henrik]

The link is still broken. How can I access my credit card details and register another credit card?

I would recommend that you just switch to the new Yahoo Games Network Pricing Plan instead.

[DeNA-MRG]

Thanks Henrik! I have already switched to the Yahoo Games Network Pricing Plan, but I am still not able to find a link where I could register another credit card.

[DeNA-MRG]

Any updates? I need to know this ASAP, or I will not be able to pay for your service.

[Henrik]

Don't worry about it for now.

[DeNA-MRG]

Hi Henrik,

We have implemented a new corporate policy and are required to change the credit card that is registered in the Yahoo Games Network. This is a very important issue, so your prompt reply on how to register a new credit card will be appreciated.

[DeNA-MRG]

Any updates?

[DeNA-MRG]

It has been more than a week since I received your reply. Could you please give me some more details? I am not satisfied with the "don't worry" answer, because I have to change the credit card.

[DeNA-MRG]

Are you going to answer my question or not? You guys have an amazing customer support service...