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Reenable games plz

Postby mindbogglegames » October 23rd, 2013, 10:19 am

Can we get our games reactivated now again? They were disabled since you guys introduced the new payment system last week. It seems you guys have charged us for all the payments now.

For the record the way you have handled the new payment system since moving to Yahoo has been pretty bad. First our games got disabled because you guys removed prepaid(and there was no way to switch to something else). Now the games got disabled again because you started introducing payments again, but not actually charging us so the games stayed disabled. Beyond poor handling for being a paying customer that has done nothing wrong...

Best regards
Mindboggle games
mindbogglegames
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Re: Reenable games plz

Postby mindbogglegames » October 24th, 2013, 10:53 am

Our games are still disabled. Any progress on this?
mindbogglegames
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Re: Reenable games plz

Postby Benjaminsen » October 24th, 2013, 3:53 pm

Hey there!

While I totally agree that we could have done the migration better, we never actually disabled any games. Thus while we send you scarry warnings, a human person will actually have to go disable the game itself.

Seeing as how we know the process was less than optimal, we made sure that non game where actually ever disabled.
The warning should be gone now :)

- Chris
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Re: Reenable games plz

Postby mindbogglegames » October 24th, 2013, 3:58 pm

Thanks. There is no way for us to know that though :). I could see that the games worked for me, but since they said disabled there is no way for us to know if they still work for everyone else.

Thanks for the heads up.

/Christian
mindbogglegames
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Posts: 38
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Re: Reenable games plz

Postby mindbogglegames » November 7th, 2013, 3:13 pm

Could we get our games undisabled either way? :)

Looks a bit annoying to see the games as disabled all the time.
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