This Player.IO Service Level Agreement (“SLA”) is a policy governing the use of the Player.IO Services (“Player.IO”) under the terms of the Player.IO Terms of Service (the “TOS”) between Odpy ApS (“ODPY”) and users of these services (“you”). This SLA applies separately to each account using Player.IO. We reserve the right to change the terms of this SLA in accordance with the TOS.
ODPY will use commercially reasonable efforts to make Player.IO available with an uptime of at least 99.9% during any monthly billing cycle. In the event Player.IO does not meet this service committment, you may receive a credit to your account as described below. Uptime is defined as time when both the Player.IO Multiplayer Services and the Player.IO Web Services are available and functioning properly, i.e. Requests to the Web Services succeed, and multiplayer rooms can be created and run on the Multiplayer Services.
Compensation will be calculated as a percentage of the total charges paid by you for Player.IO for the billing cycle in which the error occurred, depending on which plan you are on, and the amount of downtime.
Compensation will only be applied to any future Player.IO payments, and does not entitle you to any refund or other payment.
To receive compensation, you must submit a request by sendind an email message to support. To be eligible, you request must contain your account username, and the dates and times of the downtime. After being confirmed by us you will be credited the next time your renew your plan.
The SLA does not cover downtime caused by planned maintenance, factors outside our reasonable control, or anything that results from your equipment or software.